Refund policy

Our 60-day money-back promise

You can request a refund for an ampoule purchased from Verenne within 60 days of delivery, including if you have opened the bottle. The promise also covers the Hometox Trio when purchased from us.

How to request a refund

Contact us within 60 days of delivery with your order number, the email used for your order and the product you would like refunded. Please wait for our instructions before mailing anything back.

Return postage

If a return is required, we will provide the return instructions, correct return destination and a prepaid return label. You do not need to arrange or pay for return postage yourself.

Please send a required return within 30 days after we provide the prepaid label and return instructions. This send-back period is separate from your 60-day window to request a refund. If you have a problem using the label or sending the return, contact us for help.

Refund amount and payment method

We refund the amount paid for the product after discounts to your original payment method. If no return is required, we will issue the refund within 10 business days after approving your request. If a return is required, we will issue the refund within 10 business days after we receive it. Your payment provider may need additional time to show the credit after we issue the refund. Contact us if you need help with a refund.

If an item arrives damaged, incorrect or incomplete, contact us with your order number and a description of the problem so we can help.

These terms do not limit any rights or remedies you have under applicable consumer law. A later change to this policy does not remove a promise made for an order you already placed.