Cancellation policy

Choosing a subscription

A subscription is optional. The monthly option can be selected by default when available, so check your choice and select one-time purchase if you do not want recurring charges. A one-time purchase does not enroll you in a subscription.

By completing a subscription checkout, you authorize an automatic recurring charge for the selected products and quantities each month until you cancel. The recurring amount, frequency, shipping charge and applicable taxes are shown at checkout before you agree.

Monthly pricing and the three-bottle offer

The current single-bottle monthly plan gives 15% off the $29 regular price, making it $24.65 USD per bottle before shipping and any applicable taxes.

When you select at least three eligible subscription bottles, a separate quantity discount takes a further $5.10 off each eligible bottle. Three therefore cost $19.55 each, or $58.65 per monthly delivery, before shipping and any applicable taxes. The offer applies to three or more eligible subscription bottles in any combination, not only one of each formula.

The Trio selection adds one Silk Ampoule, one PDRN Pink Vitamin Ampoule and one Kojic Acid Niacinamide Ampoule as three separate product lines. Its $58.65 monthly product total is 15% below the current $69 one-time three-bottle offer.

The subscription quantity discount applies to every scheduled payment of the subscription created at checkout, not just the first payment. Review the updated recurring amount before confirming any later change to products or quantities. A plan does not make an unavailable product available.

One-time bottle offers and BF20 do not apply to subscription purchases. The amount shown at subscription checkout is the amount you agree to.

Delivery

Shipping charges for recurring deliveries are disclosed at checkout. Different products, including the three Trio items, may arrive in separate parcels. We do not add another shipping charge merely because the same order ships in separate parcels.

Manage, pause or cancel

Sign in to your customer account, open Subscriptions and select the subscription you want to manage. You can review upcoming orders, update payment or delivery details, skip an upcoming order, pause or cancel. You can also use the subscription-management link in your subscription emails or contact us for help.

To stop the whole Trio, check that all three product items are paused or canceled. If your account shows them in separate subscriptions, manage each subscription. Canceling only one item does not stop the remaining items.

Cancel or pause before the next scheduled charge to stop that renewal. There is no minimum number of renewals or cancellation fee. Canceling stops future subscription charges; it does not automatically refund an order already charged. For an existing order, contact us and see the refund policy.

Stock and payment problems

If a renewal cannot proceed because a product is unavailable, the subscription is paused and you are notified. If a payment fails, payment retries may occur; you can update your payment details or contact us for help. We do not substitute another formula without your agreement.

Returns

The 60-day money-back promise applies to products bought through a subscription as well as one-time purchases, starting from each delivery and including opened bottles. If a return is required, we provide a prepaid label.